Frequently Asked Questions about Our Cleaning Company in London
All our professional cleaners are fully insured should the worst happen. They provide comprehensive cleaning services at your convenience. At times to suit you, as often as you like.
As well as professional cleaning we offer:
- Washing & Ironing
- Carpet Cleaning
- Upholstery Cleaning
- Shopping
- Party Help
- After Party Help
- Dog Walking
- Window Cleaning
- Spring Cleaning
- Commercial Cleaning
The cleaners can cook your meals, serve cocktails and canapé’s at parties. Apart from private and residential properties we clean restaurants, churches, offices, film studios, office buildings for private clients and property management companies and estate agents.
FastKlean cleaning company vets prospective cleaners in the following areas:
- Immigration Status
- Proof of identity and home address
- Past work history and references
- General personality suitability
- Initial test on common cleaning tasks
As you can see we do a lot of work before we allow one of the cleaners into your home.
At the induction briefing these qualities are stressed thoroughly and quality control procedures are in place to ensure that our professional cleaners operate in a reliable and honest manner.
We also check the references that are provided to ensure that the cleaners have a proven employment record.
FastKlean cleaning company makes every effort to meet the requirements of prospective clients.
In most cases it is possible to specify the day your cleaner attends.
You pay the cleaner the fee arranged by yourself and our office. In most cases our cleaning agency fee will be paid by direct debit.
Any tips or bonuses are paid directly to the cleaner.
FastKlean cleaning company considers every client as a valuable customer. The cleaners are vetted for reliability and we try to ensure that you are never dissatisfied, but occasionally things happen beyond our control and we may have to substitute your cleaner, temporarily or permanently.
Please call us as soon as possible if you are dissatisfied and we will do our utmost to ensure the mistake is rectified and never repeated.
FastKlean cleaning company arranges appropriate insurance for all professional cleaners.
You will be covered for damage to your property while the cleaners work in your house.
FastKlean cleaning company endeavours to meet all requests as soon as possible and we will respond to all queries within 24 hours.Time, location and work-load all have an influence on the ability to introduce a cleaner but in most cases we will have someone available within 3 days.
Yes.
FastKlean cleaning company can arrange for a cleaner to attend as often as you like. But we cannot guarantee that it will always be the same cleaner that attends.
Yes.
FastKlean cleaning company understands that it is preferable to have the same cleaner every week and under normal circumstances this is the case.
No.
Our professional cleaners use their own transport to make their appointments.
Our professional cleaners will do most types of cleaning including;
- Vacuuming
- Polishing
- Dusting
- Cleaning Kitchens & Bathrooms
If you have a specific requirement please email or call the office and we can discuss it with you in detail.
No.
Our policy is a two hours minimum per visit, this is to ensure that travel and other expenses remain in proportion to the cleaners’ wages.
Yes.
As long as you are within the M25 area and a near M25.
Either call us on 020 7470 9235 or complete our Book A Cleaner form.
We will contact you within 24 hours to discuss arrangements.